Support

Welcome to the SMart IT Agency Support Page. We’re here to assist you with any questions, issues, or support needs you may have regarding our services. Below, you’ll find several ways to get in touch with our support team, as well as answers to frequently asked questions to help you find quick solutions.

Contact Support

Our dedicated support team is available to help with any issues you encounter. We offer several ways for you to reach us:

1. Email Support
For general inquiries or to report an issue, please email us at:
info@smartitagency.com

2. Phone Support
You can speak directly with a member of our support team by calling:
Phone : +8801521472908
Available: Monday to Friday, 9:00 AM – 6:00 PM [GMT+6:00]

3. Live Chat
For real-time assistance, use the live chat feature on our website. Our team is available to respond promptly during business hours.

4. Support Ticket
Log in to your account on our website and submit a support ticket. A support representative will respond within 24 hours.

Service Support Areas

Here’s an outline of the types of support we offer:

Technical Assistance: Troubleshooting issues with websites, applications, or software developed by SMart IT Agency.
Billing & Account Support: Help with payments, billing inquiries, or account management.
Project Updates: Get in touch with your project manager for updates on ongoing projects.
Consultation Requests: Need advice on IT solutions? Our consultants are here to help.
Training and Onboarding: Support for new users to help familiarize you with the products and services we’ve developed.

Frequently Asked Questions

1. How do I reset my password?
Log in to your account, go to “Account Settings,” and click on “Forgot Password” to reset it. A reset link will be sent to your registered email.

2. What is the average response time for support tickets?
Our goal is to respond to all support tickets within 24 hours. However, most tickets are addressed within a few hours during regular business hours.

3. How do I get updates on my project?
Please contact your assigned project manager directly through the project portal, or email them for regular updates.

4. What should I do if my website or application goes down?
Please contact us immediately through the emergency support line or via email, and we will begin resolving the issue as quickly as possible.

5. How do I update my billing information?
You can update your billing details through the “Billing” section in your account. For assistance, please reach out to our Billing Support team.

Resources and Documentation

Knowledge Base: Visit our Knowledge Base for self-help articles, guides, and FAQs.
User Manuals: Access detailed guides on using various products and services.
Troubleshooting Guides: Quick solutions for common technical issues.

Customer Satisfaction

Your feedback helps us improve. After your support inquiry is resolved, we may ask you to complete a brief survey to help us better serve you in the future. We’re committed to providing the best possible experience, and your insights are valuable to us.

Emergency Support

For critical issues that require immediate attention outside of normal business hours, please use our emergency support contact line at +8801521472908. This line is available 24/7 for urgent situations such as system outages, security breaches, or major service disruptions.